Law 19 of The 48 Laws of Power In Action
Law 19 - Know who you're dealing with. Do not offend the wrong person. - Robert Greene, The 48 Laws of Power The phrase “the customer is always right” has completely faded from memory at a lot of these companies. Nowadays, the new phrase is “the customer is always wrong.” I don’t know where businesses began forgetting that it’s their consumers that keep them in business, but it’s quite prominent now. Perhaps government bailouts have made these companies feel invincible since being incorrigible is rewarded. I remember years ago going to Wal-Mart and standing in the CUSTOMER SERVICE department and seeing three people ahead of me being sent back to the front door to have their items tagged as returns because the customer service representative refused to listen to them as they told her that the greeter wasn’t at the door. She didn’t definitively tell them that they snuck in, but her refusal of listening to them said it all. Today, I spoke to the MANAGER at Kelly Services about t...